At The Life Dept, we aim to be radically better in terms of the quality of advice we offer and the service in processing your applications. Here is some customer feedback:
I just wanted to make you aware that I have recently arranged some life cover with Mike and found him to be informative and easy to do business with. He has a great style and has been very helpful.
- Janet E, Watford, 18/02/2012
I spoke to Kate today and I felt like I knew her already; Kate was helpful and explained things easily. To be honest, Kate provided a service without pressure – this is how services used to be provided in the past. Even when Kate returned calls she was prompt.
- Terrianne M, London 17/02/12
Thank you for the great service I’ve received Please let Marcello know that he is very professional and that I will be recommending him to all my family.
- Mark S, Blackpool 13/02/12
Marcello was brilliant to deal with, it took a while to sort out, which was because of me not him! He kept ringing me to keep me informed until my cover was in place. I have already mentioned Marcello to a friend and I will speak to her again to make sure she calls him about her cover.
- Leanne T, Ripon, 10/02/12
I have for many months now been contacted by Life Insurance companies with regard to altering my present cover to a more comprehensive and affordable cover on a life insurance policy. As this is obviously a very delicate area to someone of my years I have found most brokers to be more interested in selling me a policy that they believe to be what I need, rather than what I want.
Yesterday I was contacted by your company. I spoke in depth to a really helpful, personable and motivated Consultant, and instantly felt I was in very safe hands.
Michael not only managed to give me peace of mind with regards to the level of cover, he also inspired to write a book I have been intending to do for a very long time.
I took up a lot of his time yesterday and at no time did he become anything other than the most courteous Insurance Consultant I have spoken to.
It was refreshing to speak to someone who had the time to listen and laugh along at some of my crazy life experiences.
Thank you for all your help and take care of Michael, there are a lot of people like me out there who need to feel comfortable and safe in this ever changing climate.
- Maggie S, Stanlake, 09/02/12
Spoke to Mike yesterday and today, what a pleasure it was! He was very clear and honest, he worked his hardest to find me cover, as I have a complex mendical history to say the least! He was so easy to talk to, even with difficult questions. He is a credit to your company.
- Vanessa L, Staffordshire, 08/02/12
Just wanted to let you know that I am personally very impressed with Mikes efficiency and, to his credit, his persistent endeavours in organising our various insurance needs. Always polite and always happy even when I didn’t return his phone calls!! Well done Mike, and thank you.
- Lorraine B, Northampton 07/02/12
Just a little email to say how helpful a member of your team was when I was applying for life insurance. Mike O’Brien dealt with me and I am now in the processs of taking out life insurance with the company he suggested would suit my needs best. I had a lot of questions to ask and to be honest knew very little about the kind of cover I required. Mike was so helpful and explained everything very clearly and if he couln’t answer a question straight away he always phoned back once he had the right information. So I would like to take this opportunity to say thank you to Mike and all his help.
- Emma C, Chichester 31/01/12
I just want to say a very big thank you to you for all your help and time. You are a very friendly and helpful person and a credit to the company who employs you. They are truly blessed to have someone like you on board. I must say I believe you to be totally gifted when it comes to making people relaxed and at ease on the telephone, you have amazing people skills and to me that is something people cannot learn but are naturally gifted with. If and when our circumstances change, you will be the first person that I will contact. Thank you again so very much for everything.
Wishing you all the best, too.
A lot of people in today’s society are very rude and abrupt on the telephone which is what puts me off enquiring about products etc, you however have restored my confidence.
- Lisa C, Bromsgrove 28/01/12
Thanks so much for all your help, you’ve been amazing and so lovely! I’m really glad you were the consultant that took my enquiry on! I hope we can keep in touch!
- Laura A, Tarbolton 27/01/12
I have been liaising with Mike O.Brien regarding my policy and have been very pleased with the services he provided as well as the great saving he has managed to make for us. He was very professional and pleasant to talk to and I am recommending all my friends and family who are looking into life insurance to you.
- Kimberley W, Nottingham 24/01/12
I just wanted to pass my thanks on to both you and Kate Worrall for the advice and the good deal you arranged for me for the life and critical illness cover I now enjoy.
If I have the opportunity to pass on a recommendation for your services please be sure that I will.
- Pat S, Helsby 18/01/12
I have just opened a life insurance policy with your company and found one of your staff Mr Mike O’ Brien very helpful, as he took the time to explain everything that I needed to know.
- Kay M, Warrington 18/01/12
I would like to thank you for finding me such a good deal on my life insurance and setting it up for me. I will be honest with you; usually I don’t bother sending feedback on anything I have purchased, but I thought I would go out of my way to tell you that it was because of Kate Worrall that I bought my policy with your company. Due to her professional manner, she made it so easy and simple. Thank you, and I hope to do more business with you in the future.
- Matthew P, Brecon 17/01/12
Thanks for your help on this matter, I appreciate the work you have done on our behalf. I will pass on your details to any friends in the same boat.
- Dave H, Gorebridge 13/01/12
This afternoon I completed my application for Life and Critical Illness insurance with your colleague Mike O’Brien. I can not praise Mike highly enough, he has made the process easy, effective and efficient. If I have any further queries or require additional insurance my first point of contact will be your team’s services thanks to his good work. Please pass my thanks on to Mike once again.
- Gary M, Belfast 12/01/12
I just want to thank you and your member of staff Lorraine Hay for the pleasurable experience and quick response yesterday when I purchased a life policy through your site. Congratulations on a slick operation and good staff.
- Philip H, Blackpool 13/12/11
Many thanks Marcello. I really appreciated speaking to you. It made me consider our actual position, so although I did not take out a policy, it was a worthwhile exercise for me. If I needed to reconsider, I would get back to you. It was good to speak to you.
- Anne C, Kirkby Stephen 24/11/11
I would like to advise you that I am very pleased with the high level of service I received from Kate. She has been very helpful from the outset and made me feel comfortable throughout the process, even when asking questions of a personal nature!
I didn’t feel at all ‘pressured’ into accepting a product I was unsure of as Kate explained everything clearly to me.
I would definitely recommend the Life Dept to friends and colleagues.
- Karen C, Enfield 22/11/11
Michael has been extremely helpful, patient and polite. He understood my needs and was therefore able to recommend a suitable product for me. Therefore I wouldn’t hesitate in recommending him/ your organisation to my family, friends and colleagues.
- Tineke S, Aylesbury 07/11/11
That’s great. Thanks for all your hard work on this one…
- Richard D, Ilford 01/11/11
I am e-mailing you to say what a pleasure it was dealing with Kate Worrall, who has just dealt with my life insurance for me. She was very pleasant & very helpful, nothing seemed too much trouble. I have had great difficulty getting life insurance, but she has managed to arrange it for me, and I am very grateful to her for sorting it out for me. If I need any thing else in future my first call will go straight to her, once again many thaks for all Kate’s help.
- Paul C, Bolton 27/10/11
Once again thank you so much for your wonderful service…
- Iqbal M, Leceistershire 05/10/11
I am more than happy with the level of service you provided and would be happy to recommend others to you.
- Gary M, Belfast 04/10/11
The young lady who dealt with the application over the phone was very polite, very pleasant and very professional. She also phoned me back in the time stated and was very easy to understand.
- Richard H, Walsall 30/08/11
Hi Kate , it’s not very often I get to speak to someone ( you ) whilst potentially buying a product from a company such as yours and feeling good at the end of the conversation.
YOU made me smile and you should be very happy as to how you come across to people. I will be in touch soon thank you.
- Andrew N, Worsley 22/08/11
I do appreciate all your follow up work! Your service is exemplary.
- Adrian R, Horsington 16/08/11